Wireless ISPs, telecom resellers, and authorized carrier dealers run on invisible work: order entry, activations, porting, line diagnostics, router provisioning, billing reconciliation, and dispute defense. Everon's Telecom Desk staffs that entire backend with specialists fluent in carrier portals and ISP tooling — so your field techs stay in the field and your storefront stays selling.
500–20,000 subscriber operations that can't justify a 24/7 in-house NOC but lose customers every time an overnight outage sits until morning.
Authorized Verizon, T-Mobile and AT&T channel partners drowning in order entry, activation exceptions, commission reconciliation and RMA paperwork.
Lean teams reselling voice, data and connectivity who need provisioning, billing operations and dispute defense to run without adding headcount.
Dealer and reseller operations live and die in carrier portals. Our specialists work your authorized channel systems daily — cleanly, compliantly, and under your credentials and supervision policies.
Remote L1/L2 network triage that resolves what can be resolved remotely — and hands your field techs a diagnosed, documented ticket when a truck roll is genuinely needed.
From signup to final bill, the administrative spine of an ISP — run inside your billing/OSS platform (Sonar, Powercode, Splynx, Visp, or your custom stack).
Telecom and subscription merchants face brutal chargeback exposure — “services not rendered,” “cancelled subscription,” and friendly fraud. Our representment desk fights every legitimate dispute with evidence packages built to win, and fixes the root causes that trigger them.
One structured session: your carrier portals, monitoring stack, billing platform, escalation contacts and preferences — charted live while you talk.
Minute 0Coverage begins on that same call. Alarms watched, queues worked, orders entered — under your rules from the first minute. No downtime, no training lag.
Same MomentWhile we operate, your Operational Blueprint is documented behind the scenes: alarm severity matrix, diagnostic trees, dispatch criteria and dispute templates in your terminology.
In Parallel24/7 monitoring, daily queue reports, weekly ops scorecard and monthly dispute recovery summary — continuously tuned to your feedback.
OngoingA large share of WISP tickets are resolvable without a truck: CPE reboots and reconfigs, firmware issues, SNR degradation from new interference, DHCP/auth failures, and billing-suspension confusion. Our L1/L2 trees resolve those remotely and escalate the rest to your field team with the diagnosis already done.
Under your dealer credentials and policies, with named individual accounts wherever the carrier supports them, scoped permissions, and full activity logging. We operate as your authorized back-office staff — CPNI-aware procedures included — and we conform to each carrier's channel rules as you direct.
Strategically, yes: unwinnable cases get rapid refunds to protect your ratio, and every dispute feeds the root-cause audit — descriptor clarity, cancellation friction, billing surprises — so next quarter has fewer disputes, not just better defenses.
UISP/UNMS, PRTG, Zabbix, Preseem, Sonar, Powercode, Splynx and Visp are all in our certification bench. If you run something custom, the mapping call plus your existing runbooks is all we need — that's the zero-training model.
Thirty minutes with our telecom lead: we'll map your subscriber count, ticket volume, carrier mix and dispute exposure — and quote a fixed monthly rate for full backend coverage.
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